One of our organisation’s driving forces is to develop person-centred approaches using the NAPPI (Non-abusive Psychological and Physical Intervention) Positive Behaviour Support Model, which is tailored to meet the specific needs of our service users. It is proven that the most effective way to support individuals who present behaviours of concern is to teach both them and the staff team the least restrictive methods and most empowering skills possible.
Unlike some care providers, we do not train in self-defence but in self protection, with minimum impact to individuals and staff. A majority of situations can be deescalated in advance through early identification of triggers, psychological insight and positive behaviour reinforcement.
To ensure consistency of working practice and support we adopt the NAPPI PBS model which is delivered through extensive and experiential training, workshops and regular refresher courses, all personalised for each service user, best enabling staff to:
Positive Behaviour Support Plans are based on the findings of the behavioural assessment, and risk assessments, and will:
“I have developed new skills, knowledge and techniques, and now able to deal with physical and verbal abuse; and how to assess an individual and be able to think, speak and act with each individual”
“The course enables me to better understand individuals and their needs”.
“The course enables me to minimise occurrences of aggressive behaviours or any behaviours of concern”
“It has given me confidence and knowledge of how to deal with situations which are stressful”
“The training has improved my awareness of underlying trauma service users may have. It has given me a method I can take back to the service and implement”.