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It is always encouraging when you feel motivated enough to compliment us or a member of our staff for something you feel we have done well, especially when the compliment comes from a service user, family member or professional. Naturally we want to pass these compliments on to our staff so they know that the people that matter appreciate their efforts and high standards.

Please send your comments to reshad.khodabux@nextstepsupport.co.uk. Please remember to provide your contact details for confirmation purposes. We will pass on your compliments to the appropriate staff and may share your comments anonymously on line.

Sometimes things may not go as planned or as well as expected. Next Step Support Ltd welcomes the opportunity to learn from mistakes and continuously improve our service.

We have a robust and documented Complaints Procedure and complaints are encouraged and welcomed, as a way of ensuring that any dissatisfaction with the quality of service provided by Next Step Support Ltd is brought to the attention of the Service Manager as quickly as possible. All complaints will be fully investigated, handled sympathetically and confidentially and, where necessary, improvements made. Our aim is to deal with complaints efficiently and fairly, and, wherever possible, to achieve a resolution which is satisfactory to both the complainant and the service.

Please send your complaint to reshad.khodabux@nextstepsupport.co.uk. Please remember to provide your contact details for confirmation purposes.