We are here to help. If you would like to find out more about us and how we can help you or a family member or friend, or have a question about Supported Living Accommodation, please contact us
Call: 0208 360 1240
Next Step Support Ltd
We would appreciate as much information as possible about your requirements so that we can fully evaluate how we can assist you and meet your needs. We are responsive to new requirements and requests for future planned services.
It is always encouraging when you feel motivated enough to compliment us or a member of our staff for something you feel we have done well, especially when the compliment comes from a service user, family member or professional. Naturally we want to pass these compliments on to our staff so they know that the people that matter appreciate their efforts and high standards.
Please send your comments to firstname.lastname@example.org. Please remember to provide your contact details for confirmation purposes. We will pass on your compliments to the appropriate staff and may share your comments anonymously on line.
Sometimes things may not go as planned or as well as expected. Next Step Support Ltd welcomes the opportunity to learn from mistakes and continuously improve our service.
We have a robust and documented Complaints Procedure and complaints are encouraged and welcomed, as a way of ensuring that any dissatisfaction with the quality of service provided by Next Step Support Ltd is brought to the attention of the Service Manager as quickly as possible. All complaints will be fully investigated, handled sympathetically and confidentially and, where necessary, improvements made. Our aim is to deal with complaints efficiently and fairly, and, wherever possible, to achieve a resolution which is satisfactory to both the complainant and the service.
Please send your complaint to email@example.com. Please remember to provide your contact details for confirmation purposes.